Shipping Information

Holiday Delivery Hours 
As 20th July, Tuesday, is a public holiday, orders made on 19th July, Monday, will only be processed on 21st July, Wednesday.
Thank you for your understanding. 

DELIVERY OPTIONS

Free next working day shipping for all orders above $250!

$8 flat delivery fee for all orders below $250.

1. Next Working Day Delivery

Delivery Hours*:

  • 1:00pm to 7:00 pm 

*If you have a preferred timing/day, do indicate in the note during check out or reach us at our WhatsApp help desk. We will try our best to accommodate and update you accordingly.
* For exceptions to "next working day delivery" , see section under Sake Tasting Kit, Discovery Boxes and Pre-order.

2. Self Collection

 Collection Hours*: 

  • Monday to Friday11:00 am - 4:30 pm
  • Closed on Sat, Sun & PH 

*No emails/notification will be sent but it would be ready for self collection within a working day. If you should need parcel packed immediately after placing an order, let us know via our WhatsApp help desk. 

3. Sake On-nomi Tasting Kits  

  • We will deliver the sake tasting kit on the day of the event regardless of when you've purchased the kit.
    • Reason: We are only able to bottle the sakes on the day of the event to keep them as fresh as possible for the night zoom event. 
  • The kit(s) will reach you before the event at 8pm with the zoom PMI written in the placemat. 
    • Delivery hours: 1pm to 7.45pm 
    • We are unable to advise on the exact timing as it depends on the delivery route of the attending participants.
    • Do reach out to us via our WhatsApp help desk if you have any enquiries 
  • If you have purchased other sake bottles in the same order, we will deliver your sakes together with the tasting kit. 
    • Should you need the sakes earlier for your dinner/gifts/party etc, you can either self collect the bottles or top up $8 to send them to you.
    • Do reach out to us via our WhatsApp help desk to make arrangements.

4. Discovery Boxes 

  • Dispatched and delivered on the first Friday of every month regardless of when you've purchased the box. 
    • Getting our discovery box means you're the FIRST people to get our newest arrival every single month!
    • With that said, we are unable to send the box before the said date to maintain exclusivity. 
    • Delivery hours : 1pm to 7pm
  • Should the first Friday of the month fall on a public holiday, we will send the boxes on the following Friday to prevent confusion. 
    • e.g. 2nd April is Good Friday, so we will send on the 9th April instead.
  • In the rare case of shipment delay from Japan, we will send out an update email. 
    • If you have purchased other sake bottles in the same order, we will deliver your sakes together with the discovery boxes. 
      • Should you need the sakes earlier for your dinner/gifts/party etc, you can either self collect the bottles or top up $8 to send them to you.
      • Do reach out to us via our WhatsApp help desk to make arrangements.

    5. Pre-order 

    • Should the sake that you love goes out of stock, pre-order arrangements can be made.  
    • Do reach out to us via our WhatsApp help desk to make arrangements.
    • Prepayment is required to secure your reservations.
    • We will update you on the ETA of the delivery accordingly.
    • If the item is under pre-order, we will only deliver when the item arrives in the warehouse. 
    • If you order other items along with the pre-order item, we will also only deliver once all items are ready for delivery.
    • Should you need the sakes earlier for your dinner/gifts/party etc, you can either self collect the bottles or top up $8 to send them to you.

     

     

    Policy updated on 27/5/2021. We reserve the rights to update the policy as needed.